Safety

Your safety comes first. Here is how to report someone, how to block them, what happens after you do, and the habits worth setting up before you meet anyone.

Reporting and blocking

Any user can report any other user, and any user can block any other user. Both controls are on every profile and inside every chat. You never have to explain yourself, the other person is never told you did it, and neither one costs anything or requires a match.

Blocking takes effect immediately and both ways: they can’t see you and you can’t see them. Your blocked list is in the app under Safety, and you can unblock from there. Separately, you can turn on contact blocking, which hides everyone in your phone’s address book from you and you from them — your contacts are sent as one-way hashes, never as numbers.

Reporting walks you through a few questions: whether you only talked online or actually met, and what happened. That answer decides what happens next, on our servers, so nothing a reported person does can downgrade a report.

What happens to a report

• It lands in a review queue that a person works through. We act on valid reports promptly, typically within 24 hours.
• Threats, harassment, anything involving someone underage, unwanted physical contact, being threatened or harmed, or being pressured go straight to high priority. So does a report where you say you felt unsafe, or that you were asked for money.
• When several different people report the same account, that account is flagged for high-priority review and their open reports are bumped up with it.
• Every report is closed with an action and a written reason: dismissed, a warning, content removed, the account hidden, or the account banned. Bans and hides take effect immediately.
• We also remove content and accounts on our own initiative when they break the Terms. Some things are caught automatically — a phone number or a Snap handle in a profile trips a filter on the spot.

If you were the one reported and you think we got it wrong, there is an appeal, and a person reads it.

Reporting a catfish, with proof

Catfish photos are too perfect, too few, or all from the same day and the same angle. They’ll dodge a live video, always have an excuse for a bad connection, and push to text off the app fast. Ask for a video message or a quick video call before you meet — thirty seconds of live face settles it.

If they still turn up as a different person, or years off, report them and pick Catfish. You can attach a photo you took when you met. Only our safety team can open it, through a link that expires, and the file is deleted when the report is closed. It is not shown to the person you reported and it never appears anywhere in the app.

Before you meet anyone

These are the tips the app shows. Read them once, set up the phone shortcuts, and go have a good time.

What the app does on its side

• Nobody can send you a message until they have passed selfie verification.
• Photos are screened before they are stored: duplicates and re-uploads of banned photos are caught by fingerprint, and further checks look for AI-generated or manipulated images and for faces that appear to belong to a minor, which are blurred before the image is stored.
• Pushing people off the app — a handle, a number, “add me” — is detected in profiles and chat. A clear one bans on the spot; an ambiguous one gets you one warning and the text removed.
• Likes and messages are rate-limited, harder for brand-new and unverified accounts, to cut down spam and bots.
• Sign-up and sign-in from a VPN, proxy or datacenter address are blocked, because that is where scam-farm signups come from. It is not a ban — turn the VPN off and continue.

Reach a person

dev@pappasproductions.com. More on what to include on the support page.