Banned, removed, or leaving
Straight answers: what gets an account pulled, how to fight it, and what happens to your stuff. A person reads every appeal and writes back. This page says the same things as the equivalent screen in the app.
What gets an account banned
Lying about who you are
Someone else’s photos, a fake name, a fake age. If the person who shows up isn’t the person in the profile, that’s the end of the account.
Harassment
Threats, abuse, slurs, or not taking no for an answer, whether it happens in chat or after you’ve met.
Anything involving minors
Anyone under 18, in any form. This one is permanent and it goes to law enforcement.
Asking people off the app
A username, @handle or phone number in your profile or your first message. Naming another app is fine. Pointing people to your account there (“my insta,” “add me,” “hmu”) gets one warning, then a ban. It’s how scammers work, so we don’t allow it.
Threats or violence
Toward anybody, members and our team included.
Catfishing
Showing up as a different person, or years and a lot of miles off what your photos said.
Some of it is caught automatically. A phone number or a Snap handle in your profile trips a filter on the spot. Automation makes mistakes. That’s what the appeal is for.
How to appeal
Email dev@pappasproductions.com and put three things in it:
- The phone number on the account. That’s how we find you.
- What happened, in your own words. Be specific, and don’t polish it.
- Anything that shows the report was wrong: screenshots, dates, the name of the person who reported you if you know it.
A person on our team reads it and answers by email. If you can still open the app, you can file it from the banned screen instead, and the answer shows up on that screen. Either way you get an answer. One open appeal per account; sending it twice doesn’t move it up.
Your data while a ban stands
- Your profile comes out of Discover immediately. Nobody new can see you or match with you.
- Your matches and messages stay on our servers while the ban stands, because an appeal can’t be reviewed without them.
- We keep a hash of your phone number and fingerprints of your photos so a banned account can’t just start over. That’s the point of a ban.
And after
- If the appeal is approved, everything comes back exactly as it was, matches and threads included.
- If it is denied, your profile and photos come off Dateworthy for good, and your private answers, filters and likes are deleted. We keep a locked copy of the profile and photos with the reports and conversations behind the ban. Only our safety team can open it, and it’s kept as evidence, nothing else.
- Your conversations stay on our servers with their dates and times, because they’re part of the record. The ban record stays too (the hashed phone number and the photo fingerprints), so the account can’t be remade.
- You can still appeal again if you have something new. If that one is approved, your profile and photos come back. Your private answers, filters and likes don’t, so you’d set those up again.
If you delete your own account
Profile › Delete account. It’s permanent, it’s not an appeal, and it takes this with it:
- Your profile and every answer on it
- Every photo and voice prompt you uploaded
- Your matches, and the messages in them
- Your likes, your Worthys, and your filters
The people you matched with lose the thread too. What we keep afterward is the bare minimum the law makes us keep, any safety report you filed or that was filed against you with the conversation it is about, and anything under a take-down request. Deleting an account has never been a way to wipe one. You can export a copy of your data first. Can’t get into the app? Ask us to delete it by email.